Please contact us with any questions or concerns. Pennywise Power serves customers in the United States. Sent: Wednesday, September 02, 12:PMSubject: Pennywise Power Revdex.com Complaint # [redacted] At Pennywise Power, we take complaints very seriously We always appreciate hear [redacted] from our customers and want to ensure their concerns are addressed Please see below for a summary of our find***s: Issue Ms [redacted] is disput [redacted] a Returned Payment notification received for the electric service at [redacted] ***Additionally, Ms [redacted] is request [redacted] a refund for $as a result of an overpayment and disput [redacted] the timeframe to receive a refund checkHistory On February 18, 2015, an invoice for $was sent for the bill [redacted] period of January 15, through February 16, due by March 6, Later, on February 18, 2015, a one-time bank draft payment of $processed through Pennywise Power's Online Account Management (OAM) and posted to Ms [redacted] ' accountOn February 23, 20145, Pennywise Power received notification that the payment of $was not honored by Ms [redacted] ' financial institution; therefore, a Returned Payment Charge of $was assessedOn February 24, 2015, correspondence was sent to Ms [redacted] advis [redacted] of the Returned PaymentOn March 10, 2015, a Disconnection Notice for $was sent due by March 20, On March 19, 2015, an invoice for $was sent for the bill [redacted] period of February 16, through March 17, due by April 6, with a Returned Payment of $95.50, a Returned Payment Charge of $25.00, a Disconnect Notice Fee of $10.00, a Late Payment Penalty of $and Current Charges of $ On March 20, 2015, a one-time bank draft payment of $processed through Pennywise Power's Online Account Management (OAM) and posted to Ms [redacted] ' accountOn March 23, 2015, Ms [redacted] contacted a Pennywise Power representative regard [redacted] the status of her electric service account stat [redacted] that the March 20, payment for $was not reflected on her financial institution’s statement Ms [redacted] was advised that her electric service account currently reflected a zero balance and to allow additional time for the payment to process through her financial institutionHowever, at that time, Ms [redacted] requested to process a payment of $to be applied to the account and the payment was processedAs a courtesy, a Returned Payment Charge of $25.00, a Late Payment Penalty of $and a Disconnect Notice Fee of $were credited to Ms [redacted] ' electric service account result [redacted] in a credit balance of $On March 26, 2015, Ms [redacted] contacted Pennywise Power to request a refund of the $credit balance reflected on her electric service account and the refund request was processedMs [redacted] was advised to allow calendar days for the refund request to be processed and additional time for the refund check to be received via mail On March 28, 2015, Pennywise Power received notification that the electric service at [redacted] was switch [redacted] to another retail electric provider (REP) effective March 27, On March 31, 2015, a final invoice reflect [redacted] a credit balance of $was sent for the final bill [redacted] period of March 17, through March 27, with a Balance Forward credit of $235.25, a Return Payment Charge credit of $25.00, a Late Payment Penalty credit of $4.78, a Disconnect Notice Fee credit of $and Current Charges of $ Resolution Pennywise Power apologizes for any inconvenience or confusion these proceed***s may have caused Ms [redacted] On March 31, 2015, a refund check for $was mailed to Ms [redacted] at [redacted] ***, Dallas, Texas ***On April 3, 2015, a Pennywise Power representative contacted Ms [redacted] and provided her with status of her electric service account and refund checkOn April 13, 2015, Pennywise Power confirmed that the $payment was not honored by Ms [redacted] ’ financial institution because they were unable to locate Ms [redacted] ’ accountFor any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from 8:a.mto 5:p.m Crystal K [redacted] Customer Support [redacted] If this phone number keeps calling you, the answer should be yes!
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